Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the StrideVoice platform, including our website at stridevoice.com, our customer dashboard at console.stridevoice.com, our application programming interfaces (APIs), and all associated services (collectively, the “Services”), provided by HandyMack Tech & Home Services LLC, an Arizona limited liability company operating the StrideVoice product (“StrideVoice,” “we,” “us,” or “our”).

By creating an account, accessing the Services, or clicking a button or checkbox indicating your acceptance, you (“Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

StrideVoice provides AI-powered phone agent technology that enables home service businesses—including HVAC, roofing, plumbing, electrical, handyman, and painting contractors—to automatically answer inbound telephone calls, engage callers in natural-language conversation, triage service inquiries, collect caller information, schedule appointments, and deliver call summaries to business owners (the “Services”).

The AI agents deployed through the Services act on behalf of the Customer’s business and operate using information, scripts, and instructions provided by the Customer. StrideVoice is a technology platform provider and is not a party to any transaction, appointment, or agreement formed between the Customer and their callers. All customer-facing communications facilitated through StrideVoice are made on behalf of the Customer, not StrideVoice.

StrideVoice reserves the right to modify, suspend, or discontinue any feature of the Services with reasonable notice, except where required by law to provide longer notice or refunds.

2.1 Beta and Prerelease Services

StrideVoice may offer access to the Services, or to individual features, on a beta, preview, design partner, or early access basis (“Beta Services”). Beta Services are prerelease offerings: they may contain errors, may change or be discontinued at any time, and are excluded from the Service Level Agreement. If you participate in the StrideVoice beta program, the Beta Program Agreement at stridevoice.com/beta-agreement supplements these Terms and controls in the event of a conflict during your beta participation.

Features labeled “beta,” “preview,” or “experimental” on any plan are provided as-is, without any availability commitment, and may be modified or withdrawn without the notice periods that apply to generally available features.

3. Eligibility

To use the Services, you must: (a) be at least 18 years of age; (b) be operating a legitimate business entity or be authorized to act on behalf of one; (c) provide accurate and complete registration information; (d) have the legal authority to bind the business entity you represent; and (e) comply with all applicable local, state, and federal laws in connection with your use of the Services.

The Services are intended for use by businesses within the United States. Use of the Services outside the United States may be subject to additional laws and regulations, and StrideVoice makes no representations that the Services are appropriate or available for use in other jurisdictions.

4. Account Registration

You must create an account to access the Services. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must immediately notify StrideVoice at [email protected] of any unauthorized use of your account or any other security breach. StrideVoice will not be liable for any loss arising from unauthorized access to your account where you have failed to safeguard your credentials.

You may not create more than one account per business entity, share your account credentials with third parties not authorized to access your account, or use another party’s account without authorization.

5. Subscription and Billing

5.1 Subscription Plans

StrideVoice offers the following subscription tiers as of the date of these Terms, subject to change with notice:

• Solo Operators: $149.00 per month
• Growing Teams: $349.00 per month
• Full Crews: $649.00 per month

Annual subscriptions are available at a discounted rate. Specific features, included call volumes, and agent limits for each plan are described at stridevoice.com/pricing and may be updated from time to time.

5.2 Payment and Auto-Renewal

By subscribing, you authorize StrideVoice to charge your designated payment method on a recurring basis for the applicable subscription fee plus any applicable taxes and overage charges. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

Payment is processed by our third-party payment processor, Stripe. By providing payment information, you agree to Stripe’s terms of service. All fees are denominated in U.S. dollars and are non-refundable except as expressly stated in these Terms.

5.3 Overage Charges

If your usage exceeds the limits included in your subscription plan (including call volume, minutes, or the number of AI agents), overage charges will apply as published in your plan documentation and on your account dashboard. Overage charges will be billed at the end of the applicable billing period.

5.4 Price Changes

StrideVoice reserves the right to change subscription prices. We will provide at least 30 days’ prior written notice of any price increase via email to the address associated with your account. Your continued use of the Services after the price change takes effect constitutes your agreement to pay the new price.

5.5 Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period, except where required by applicable law. All fees paid are non-refundable unless expressly stated otherwise.

5.6 Free Trials

StrideVoice may offer free trials at its discretion. At the end of a free trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. StrideVoice may terminate a free trial at any time without notice.

5.7 Payment Security

StrideVoice AI agents are not designed to collect payment card information. You acknowledge that verbal collection of credit card numbers, CVVs, or bank account details over the phone is outside the intended use of the Services.

StrideVoice provides automated redaction of inadvertently shared financial data as a security measure. If a caller speaks payment card information during a call, our system detects and removes it from transcripts before storage and purges the associated recording. However, automated redaction is a best-effort measure and cannot guarantee 100% detection of all formats or languages.

You are responsible for instructing your customers to use secure payment methods (such as online payment links or your own PCI-compliant payment processor) rather than providing card details verbally to the AI agent.

StrideVoice is not liable for financial data shared by callers despite AI agent redirection attempts. If your business independently processes card payments, you must not rely on StrideVoice’s automated redaction as your sole PCI compliance mechanism.

6. Customer Responsibilities

6.1 Accuracy of Information

You are solely responsible for the accuracy, completeness, and legality of all information you configure within the Services, including your business name, contact information, service descriptions, pricing, operating hours, frequently asked questions, and all other content in your AI agent’s knowledge base (collectively, “Customer Content”). StrideVoice does not verify or validate Customer Content and bears no responsibility for information communicated by your AI agents to callers.

You acknowledge that your AI agents may communicate your Customer Content to callers verbatim or in paraphrased form, and that inaccurate pricing, service descriptions, or other information may result in commitments to callers that you are responsible for honoring. You agree to promptly update your Customer Content to reflect accurate business information.

6.2 Compliance with Applicable Law

You are responsible for ensuring that your use of the Services complies with all applicable federal, state, and local laws and regulations, including but not limited to: (a) state wiretapping and call recording consent laws; (b) the Telephone Consumer Protection Act (TCPA) and related FCC regulations; (c) the FTC’s Telemarketing Sales Rule (TSR) if applicable; (d) applicable state consumer protection laws; and (e) any industry-specific regulations governing your business.

Call recording laws vary by state. Some states require the consent of all parties to a call before it may be recorded (“two-party consent states”). Every AI-answered call on the platform opens with a built-in greeting that identifies the agent as an AI assistant and discloses that the call may be recorded; this disclosure cannot be disabled. You remain responsible for determining whether your jurisdiction and the jurisdiction of your callers impose additional requirements (such as affirmative consent) and for complying with them. StrideVoice’s Acceptable Use Policy provides additional guidance on call recording compliance.

6.3 Licensing and Permits

You represent and warrant that your business holds all required licenses, permits, bonds, and insurance necessary to provide the services you advertise and perform through the platform. Any representation made by your AI agents regarding your business’s licensing or qualifications is solely your responsibility.

6.4 Authorized Users

You are responsible for all actions taken by anyone who accesses the Services using your account credentials. You agree to ensure that any individuals you authorize to access or manage your account comply with these Terms.

7. AI Agent Limitations

AI-generated responses may not always be accurate, appropriate, or complete. Natural language processing technology has inherent limitations, including the potential to misunderstand caller intent, misinterpret information, or generate responses that differ from your configured instructions. StrideVoice does not warrant that AI agents will accurately understand all callers or respond consistently with your Customer Content in all circumstances.

StrideVoice does not guarantee any specific business outcomes from the use of the Services, including but not limited to call volumes, appointment booking rates, revenue generated, or call handling accuracy. Any estimates or projections provided in marketing materials are illustrative and not contractual commitments.

You are responsible for monitoring the performance of your AI agents, reviewing call transcripts, and adjusting your agent configurations to improve accuracy. You agree to implement appropriate oversight of AI agent interactions and to take corrective action when you identify issues with agent responses.

7.2 Data Processing and AI Analysis

Call transcripts are analyzed by AI after each call for quality scoring, intent classification, sentiment analysis, and knowledge gap detection. This analysis is performed on redacted transcripts — sensitive financial data identified by our automated redaction system is removed before any AI model processes the transcript for post-call analysis.

AI agents may make errors in call handling, scheduling, or emergency triage. StrideVoice’s AI is not a substitute for 911 or emergency services. Automated transcript redaction is a best-effort security measure; you should not rely on it as your sole PCI compliance mechanism if you independently process card payments.

StrideVoice does not use caller data to train AI models. All AI processing is performed solely for delivering and improving the Services to the individual Customer, not for general model development.

8. Prohibited Uses

You may not use the Services for any purpose that is unlawful, harmful, or prohibited by these Terms. Prohibited uses include, without limitation:

• Configuring AI agents to make false or misleading representations about your business, qualifications, licensing, pricing, or services;
• Using the Services to conduct fraud, identity theft, impersonation, or any deceptive trade practices;
• Harassing, threatening, or abusing callers or third parties through the AI agent interface;
• Making illegal robocalls or automated telephone calls in violation of the TCPA, TSR, or any applicable state telemarketing law;
• Recording calls without legally required consent in applicable jurisdictions;
• Using the Services to collect personal information from minors without parental consent;
• Using the Services to process payment card data in a manner that violates the Payment Card Industry Data Security Standard (PCI-DSS);
• Attempting to gain unauthorized access to the Services, other customer accounts, or StrideVoice’s systems;
• Reverse engineering, decompiling, or attempting to extract the source code of the Services;
• Using automated tools to scrape, index, or harvest data from the Services without express written consent;
• Reselling or sublicensing access to the Services to third parties without written authorization from StrideVoice;
• Interfering with the operation of the Services or placing an unreasonable load on our infrastructure.

Violation of these prohibitions may result in immediate suspension or termination of your account, without refund, and may subject you to legal liability.

9. Intellectual Property

9.1 StrideVoice IP

The Services, including all software, algorithms, models, interfaces, content, trademarks, and technology, are the exclusive property of StrideVoice and its licensors. Nothing in these Terms grants you any ownership interest in the Services. You receive only a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the term of your subscription, solely for your internal business purposes in accordance with these Terms.

9.2 Customer Content

You retain all ownership rights in your Customer Content. By uploading or inputting Customer Content into the Services, you grant StrideVoice a limited, non-exclusive, royalty-free license to use, process, and store Customer Content solely as necessary to provide the Services to you.

9.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Services, you grant StrideVoice an irrevocable, perpetual, royalty-free license to use such feedback without restriction or compensation to you.

10. Confidentiality

Each party may have access to the other’s confidential information in connection with the Services (“Confidential Information”). Confidential Information includes but is not limited to business plans, technical information, pricing, customer data, and the specific configuration of your AI agents.

Each party agrees to: (a) hold the other’s Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except to employees or contractors who need to know for purposes of providing or receiving the Services and who are bound by confidentiality obligations at least as protective as these Terms; and (c) use Confidential Information only for the purpose of the business relationship contemplated by these Terms.

Confidential Information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was already known to the receiving party at the time of disclosure; (c) is independently developed by the receiving party without use of the disclosing party’s Confidential Information; or (d) is required to be disclosed by law or court order, provided the receiving party provides prompt written notice to enable the disclosing party to seek a protective order.

11. Data and Privacy

Your use of the Services involves the collection, processing, and storage of personal data, including call recordings and transcripts of conversations between your AI agents and your callers. Our Privacy Policy, available at stridevoice.com/privacy, describes how we collect, use, and protect this data and is incorporated into these Terms by reference.

Our Data Processing Agreement (DPA), available at stridevoice.com/dpa, governs the processing of personal data on your behalf. By using the Services, you agree to the terms of the DPA. You acknowledge that you are the data controller with respect to your callers’ personal data, and StrideVoice acts as a data processor on your behalf.

You are responsible for providing any legally required privacy notices to individuals whose data is processed through the Services, including callers, and for obtaining any legally required consents.

12. Indemnification

You agree to defend, indemnify, and hold harmless StrideVoice, its members, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services; (b) your Customer Content; (c) your violation of these Terms; (d) your violation of any applicable law, rule, or regulation; (e) any claim by a third party arising from communications made by your AI agents on your behalf; or (f) your infringement of any third-party intellectual property or privacy right.

StrideVoice reserves the right to assume exclusive control of the defense of any matter for which you are required to indemnify us. You agree to cooperate with our defense of any such claims and not to settle any such matter without StrideVoice’s prior written consent.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

StrideVoice does not warrant that: (a) the Services will meet your specific business requirements; (b) the AI agents will accurately understand all callers or respond correctly in all circumstances; (c) all calls will be answered, recorded, or transcribed without error; (d) any specific business outcome will result from use of the Services; or (e) the Services will be available without interruption.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent such exclusions are not permitted under applicable law, such warranties are limited to the minimum scope and duration required.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STRIDEVOICE AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, EVEN IF STRIDEVOICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL STRIDEVOICE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO STRIDEVOICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The limitations above reflect an allocation of risk between the parties and are an essential basis of the bargain between you and StrideVoice. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such jurisdictions, StrideVoice’s liability is limited to the fullest extent permitted by law.

15. Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription as described in Section 5.5. StrideVoice may terminate your account or suspend access to the Services immediately and without prior notice if: (a) you breach any provision of these Terms; (b) you fail to pay any amounts owed when due; (c) StrideVoice determines, in its sole discretion, that your continued use poses a risk to the integrity, security, or reputation of the Services or to other customers or third parties; or (d) required by applicable law.

Upon termination: (a) all licenses granted to you immediately terminate; (b) you must cease using the Services; (c) StrideVoice will delete or return your Customer Content as provided in our Privacy Policy; and (d) any amounts owed become immediately due and payable.

Provisions that by their nature should survive termination shall survive, including Sections 9, 10, 12, 13, 14, 16, 17, 19, and 20.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Subject to the arbitration agreement in Section 17, the parties consent to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona for any action arising out of or relating to these Terms.

17. Dispute Resolution

17.1 Informal Resolution

Before filing any formal legal proceeding, the parties agree to attempt to resolve any dispute informally by contacting the other party in writing with a description of the dispute and proposed resolution. The parties will attempt in good faith to resolve the dispute within 30 days of the written notice.

17.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, with proceedings to be held in Maricopa County, Arizona. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING AGAINST STRIDEVOICE. All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

17.4 Small Claims Court Exception

Either party may bring an individual action in small claims court in Maricopa County, Arizona, to the extent the claim qualifies for such court’s jurisdiction.

18. Changes to Terms

StrideVoice may update these Terms from time to time. We will notify you of material changes by posting the updated Terms to stridevoice.com/terms and sending an email notification to your registered email address at least 14 days before the changes take effect, or 30 days in the case of material changes to payment terms.

Your continued use of the Services after the effective date of the updated Terms constitutes your agreement to the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.

19. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay results from any cause beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, flood, power outages, internet or telecommunications failures, cyberattacks, actions or omissions of third-party service providers (including telecommunications carriers and cloud hosting providers), or government actions. The affected party will provide prompt notice to the other party of the force majeure event and will use commercially reasonable efforts to mitigate its effects. If a force majeure event continues for more than 60 consecutive days, either party may terminate these Terms upon written notice.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Service Level Agreement, and, for beta program participants, the Beta Program Agreement (each as referenced herein and available at stridevoice.com), constitute the entire agreement between you and StrideVoice with respect to the Services and supersede all prior or contemporaneous oral or written agreements, proposals, or representations regarding the subject matter hereof.

20.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

20.3 Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by the party granting the waiver and shall be effective only in the specific instance and for the specific purpose for which it was given.

20.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, in whole or in part, without the prior written consent of StrideVoice. StrideVoice may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without your consent, provided the assignee assumes all obligations under these Terms. Any attempted assignment in violation of this section shall be void.

20.5 Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by nationally recognized overnight courier. Notices to StrideVoice shall be sent to [email protected]. Notices to you shall be sent to the email address associated with your account. You are responsible for keeping your contact information current.

20.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. Callers who interact with your AI agents are not parties to these Terms and do not acquire any rights under these Terms against StrideVoice.

20.7 Relationship of the Parties

The relationship between you and StrideVoice is that of independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and StrideVoice.

21. Contact

Questions about these Terms should be directed to: